Welcome to use our websites and services! The owner of the online store soapaholics.com (hereinafter referred to as the online store) together with all of its subpages and subdomains (collectively hereinafter referred to as the site or the website) is YOS OÜ (hereinafter referred to as us, we), a limited company registered and located in Estonia (Estonian registry code 14646378).
The site and the online store is accessible for both registered and unregistered users (hereinafter referred collectively as the user). Some of the features are available to registered users only (e.g. the access to account details including purchase history, ability to save personal information for quick access etc). Registering an account is available and free for anyone over 18 years old.
Prices and product information
The prices of the products sold in the online store are indicated in euros (€) next to the products. All product prices include VAT (where applicable). We reserve the right to alter prices at any time. We also reserve the right to modify (on your approval) or cancel orders if we discover that the order has been displaced with a wrong price.
Depending on your delivery address and delivery method, a delivery fee is added to the total price of products. The delivery cost is displayed at the checkout page after you have provided us with your delivery address.
Product information is provided immediately adjacent to the product in the online store. The product information is informative only and should not be regarded as a selling proposal. We do not take responsibility of any mistakes or misinformation in the product information.
Placing an order
Buying from the site is available to both registered as well as unregistered users. To start a buying process, select the product(s) you wish to purchase by moving it/them to the online cart. When you are ready to place an order, move to the checkout page. You are then required to enter some personal information, including name and delivery address, necessary for the fulfillment of the purchase order by us. After placing an order you should receive a confirmation on your e-mail with your order details.
Contract of sale
The conditions of sale apply to purchases of goods from the online store. The contract of sale enters into force when the amount payable for the goods being purchased is transferred to our bank account.
We reserve the right to cancel or suspend an order, if we cannot fulfill it for reasons beyond our control (including Force Majeure) or suspect a breach of these terms.
All orders are subject to availability and confirmation of the order price. If we cannot deliver the ordered goods due to stock running out or for any other reason, we will inform you as soon as possible and the money paid (including the shipping cost) will be refunded promptly, but no later than within 14 days of receiving the notification.
We offer international delivery. The delivery costs are payed by the purchaser. The respective price information is displayed next to the shipping method and is added to the total cost of the purchased goods.
Unless otherwise agreed, delivery will be made to the address specified by the customer.
We will not be responsible on any delays caused by postal or carrier service.
International deliveries may be delayed at customs control when entering your country. This is beyond our control and we cannot be responsible for the late arrival of parcels detained in this way.
Products delivered outside the European Union may be subject to taxes, fees or other charges as a result of custom formalities or local legislation. Such additional costs will be fully payed by the buyer. We advise you to check the applicability of such charges before placing an order if your delivery address is outside the European Union.
For more detailed information on delivery, please see our Delivery conditions.
Right of withdrawal
According to EU laws, the purchaser has the right to withdraw from the contract entered into with the online store within 14 calendar days (including weekends and public holidays). However, this right does not apply to perishable and sealed goods (Article 16 of the Consumer rights directive). The right of withdrawal does also not apply if the purchaser is a legal person.
To exercise the 14-day right of withdrawal, you must not use the ordered goods in any way other than is necessary to ensure the nature, characteristics and functioning of the goods in the same way you would be allowed to test the goods in an actual store (the products have to remain resellable as new, including the original package).
If the goods have been used for any purpose other than is necessary to ensure the nature, characteristics and functioning of the goods, or if there are any signs of use or wear and tear, the online store has the right to refuse the return or lower the amount returned in accordance with the decrease in the value of the goods.
To return any goods, you must contact our customer service within 14 days of receiving the goods. Please note, that the right of withdrawal may not apply to all goods sold in our store (especially perishable and sealed products) and the decision to accept the withdrawal shall be made on individual basis. We will not accept any returns that have not been previously approved by our representative.
All costs of returning the goods shall be carried out by the purchaser.
The purchaser must return the goods within 14 days of the receiving a return permit from us or provide an evidence that they handed over the goods to the carrier within the aforementioned period.
Upon receiving the returned goods, we shall return to the purchaser, immediately but no later than after 14 days, all of the payments received from the purchaser based on the contract.
We retain the right to refuse to make the refund until the goods being returned are received or until the buyer has provided proof of returning the products, whichever occurs first.
If the buyer has clearly chosen a different form of shipment than the cheapest usual form of shipment offered by the online store, the store is not required to compensate the cost exceeding the usual shipping cost.
We have the right to withdraw from the sale and demand that the goods be returned by the purchaser if the marked price of the goods in the online store is significantly lower than the market price of the goods due to an error.
Promo codes are used by us to give out discounts. These codes may be personalized and unique. Please take care to keep the promo code just for yourself. Do not spread the code on social media or share it with a friend. We retain the right to terminate or cancel any promo code, if we have a reason to suspect that it has been misused by you or by anyone else.
Settlement of disputes
All complaints made by a purchaser about the online store must be e-mailed to us (see our web page for customer service contacts).
If we are not able to settle the dispute by agreement, the purchaser may contact the Estonian Consumer Dispute Committee. You can review the procedural rules and submit a complaint here. The Consumer Dispute Committee is competent to resolve disputes arising from a contract between a purchaser and the online store. Resolution of disputes by the Consumer Dispute Committee is free of charge for the purchaser.
You may also turn to the dispute resolution bodies of the European Union.
The materials on the site are provided on an ‘as is’ basis. The owner of the site makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
Further, the owner of the site does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.
In no event shall the owner of the site or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on the site, even if the owner of the site or its authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
We may revise the content on the site including these terms of service at any time without a notice. By using this website you are agreeing to be bound by the then current version of these terms of service.
These terms and our services are subject to Estonian law and the jurisdiction of the Estonian courts.